Watch the tape. Grow the team.
Great teams come from great coaching. CoachFloor uses Physical AI that listens where your team actually works, finds the moments that matter, and helps every person practice them.
Sample footage and notes show the format. They are not customer results.
Great teams are about great coaching.
See what you miss
No manager can sit in on every conversation. CoachFloor listens everywhere a customer talks with your people: the showroom, the service counter, the phone and online. You spend your time on the moments that count.
Coach one thing at a time
Each person gets one clear focus. Small, specific steps build confidence faster than long lists of feedback.
Make practice normal
Athletes rehearse before the game. Your team can too, with five-minute drills built from your own playbook.
The best technology for coaching lives where the customer goes.
Most coaching tools only see what gets typed into a system. CoachFloor puts AI into the physical world, so the conversations that win or lose the sale are finally part of the tape.
- 01
Sits on the floor
A small listening device in the showroom and at the service counter captures real, in-person conversations next to your calls and chats.
- 02
Understands the moment
AI scores rapport, discovery, objections, tone and pace, so a great conversation stands out from an average one.
- 03
Turns it into coaching
Every moment becomes a note, a score and a drill, ready for your next one-to-one.
Five steps from tape to growth.
Every coaching cycle follows the same loop, so improvement becomes a habit instead of a project.
Listen
We analyze calls, floor conversations and chats as they happen. We do not store them.
Mark
Moments are scored for rapport, discovery, objections, tone and pace.
Coach
The person gets a recap. You get one coaching priority.
Practice
They rehearse that exact moment with an AI customer.
Grow
Progress ties each skill to the results you care about.
Every person has a next skill.
See faces, not spreadsheets. Know who to back this week, what to say, and how far each person has come.
Maya
Asks stronger questions each week. Next: dig into budget.
Jon
Great rapport. Next: always offer a clear next step.
Ana
Top listener on the team. Ready to coach a teammate.
Leo
New this month. Two drills a day is building momentum.
Sample team and names, for illustration.
Watch the whole team move together.
Set a goal for each skill and see progress across the group. Celebrate gains, and spot the skill to coach next.
Five minutes a day on the hard conversations.
- Built from your playbook. Scenarios, customer personas and scoring come from your brand and your standards.
- Safe to get wrong. People try, miss and try again with an AI customer before the real one walks in.
- Streaks that stick. Short daily drills build the habit without pulling anyone off the floor.
A coaching rhythm you can keep.
Development works when it is small and regular. CoachFloor turns it into a simple weekly routine.
Pick the focus
See your ranked list of who to coach and why.
Read the moment
Review one short moment before your one-to-one.
Have the talk
Open with a win, then agree on one thing to try.
Practice
They drill the moment. You see their streak grow.
Celebrate
Share a win with the whole team. Reset for next week.
Listen everywhere a customer meets your team.
Showroom
A small listening device on the sales desk captures the in-person conversations no system ever sees, from greeting to close.
Service counter
The same device at the service counter or write-up lane hears how your people explain, advise and build trust.
Phone, chat and online
Every call is transcribed and scored. Chats and online sessions show where shoppers stall, so you can coach agents and bots too.
Coaches behavior, not private lives.
Skills only
Looks at tone, pacing and how people communicate.
Sensitive data removed
Personal details such as card numbers are removed before analysis.
Built on trust
People see their own recap first, so coaching feels like support.
The best seat in the house is next to your team.
Give every person a coach who never misses a moment, and give yourself the time to be the leader they remember.
Book a demo →See your own team on tape.
- A scored sample of real calls and floor conversations from your stores.
- The three coaching moments with the biggest impact on results.
- A practice drill built from your own playbook.